All services and products are offered on the basis of our General Terms and Conditions. If you have any questions, please contact our team at any time.
1. these terms and conditions apply to contracts for the rental of hotel rooms for accommodation and other hotel services (hotel accommodation contract).
2. the subletting or re-letting of the rooms provided and their use for purposes other than accommodation require the prior consent of the hotel in text form.
3. the customer’s general terms and conditions shall only apply if this has been expressly agreed in advance in text form.
1. the hotel is free to confirm the room booking in text form.
2. the contractual partners are the hotel and the customer. If a third party has ordered for the customer, it shall be liable to the hotel together with the customer as joint and several debtors.
The contract is concluded upon acceptance of the customer’s application by the hotel. In the case of bookings via the hotel’s own homepage, the contract is concluded by clicking on the button “PAYABLE BOOKING”.
3. all claims against the hotel shall generally become time-barred one year after the commencement of the statutory limitation period. Claims for damages shall become time-barred after five years. The shortening of the limitation period shall not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.
1. the hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
2. the customer is obliged to pay the applicable prices of the hotel for the room rental and the other services used by him. This also applies to services and expenses of the hotel to third parties arranged by the customer. The agreed prices include the respective statutory value added tax.
3. the hotel may make its consent to a subsequent reduction in the number of rooms booked, the hotel’s services or the length of the customer’s stay requested by the customer dependent on the price for the rooms and/or for the hotel’s other services being increased.
4 Hotel invoices are payable in full within 14 days of the invoice being sent. In the event of late payment, the hotel is entitled to charge a lump sum (late payment surcharge, processing fee) in the amount of 25.00 euros.
5. the hotel is entitled to demand an advance payment or security deposit from the customer upon conclusion of the contract.
6. in justified cases, e.g. payment arrears of the customer, the hotel is entitled to refuse further services.
7. the customer may only offset or set off an undisputed or legally binding claim against a claim of the hotel.
1. the customer’s withdrawal from the contract concluded with the hotel requires the hotel’s consent in text form. If this is not given, the agreed price from the contract must be paid even if the customer does not make use of contractual services.
2. if the hotel and the customer have agreed a date for free withdrawal from the contract in text form, the customer may withdraw from the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer’s right of withdrawal shall expire if he does not exercise his right of withdrawal vis-à-vis the hotel in text form by the agreed date.
3. if rooms are not used by the customer, the hotel must offset the income from renting these rooms to other parties. If the rooms are not rented to other parties, the hotel may charge 100% of the contractually agreed remuneration.
4. the right to withdraw from the contract concluded with the hotel expires two weeks before the contractually agreed date of arrival. Note: In accordance with Directive 2011/83/EU of the European Parliament, Article 16, the 14-day right of withdrawal does not apply to hotel bookings. The hotel’s cancellation conditions apply.
1. the customer does not acquire any claim to the provision of specific rooms, unless this has been expressly agreed in text form.
2. booked rooms are available to the customer from 14:00 on the agreed day of arrival. The customer is not entitled to earlier availability.
3. on the agreed day of departure, the rooms must be vacated and made available to the hotel by 10:30 a.m. at the latest. After this time, the hotel may charge 50% of the full accommodation price (list price) for the delayed vacating of the room until 2:00 p.m. and 100% thereafter.
1. the hotel is liable for its obligations under the contract. Claims of the customer for damages are excluded. Excluded from this are damages resulting from injury to life, body or health, if the hotel is responsible for the breach of duty, other damages based on an intentional or grossly negligent breach of duty by the hotel and damages based on an intentional or negligent breach of typical contractual obligations of the hotel. Should disruptions or defects in the hotel’s services occur, the hotel shall endeavor to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obliged to make reasonable efforts to remedy the disruption and minimize any possible damage.
2. the hotel shall be liable to the customer for items brought into the hotel in accordance with the statutory provisions. Accordingly, the liability is limited to one hundred times the room rate, but not more than € 3,500, and in deviation for money, securities and valuables up to a maximum of € 800. Money, securities and valuables can be stored in the hotel safe up to a maximum value of € 3,500.
3. if the customer is provided with a parking space in the garage or on a hotel parking lot,
also for a fee, this does not constitute a safekeeping agreement. The hotel shall not be liable for loss of or damage to motor vehicles, trailers, motorcycles or trailers and their contents parked or maneuvered on the hotel property, except in cases of intent or gross negligence.
1. amendments and additions to the contract or these General Terms and Conditions should be made in text form. Unilateral amendments or additions by the customer are invalid.
2. place of performance and payment is the location of the hotel.
3 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws or similar is excluded.
(4) Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.
1. these terms and conditions apply to contracts for the rental of conference, banquet and event rooms of the hotel for the organization of events such as banquets, seminars, conferences, exhibitions and presentations, etc. as well as all other services and deliveries provided by the hotel for the customer in this context.
2. the subletting or re-letting of the rooms, areas or showcases provided as well as invitations to job interviews, sales or similar events require the prior consent of the hotel in text form, whereby the right of termination pursuant to § 540 para. 1 sentence 2 BGB is waived.
3. the customer’s general terms and conditions shall only apply if this has been expressly agreed in text form.
1. the contractual partners are the hotel and the customer. The contract is concluded upon acceptance of the customer’s application by the hotel. The hotel is at liberty to confirm the booking of the event in text form.
2. the hotel shall be liable for damages for which it is responsible arising from injury to life, limb or health. Furthermore, it is liable for other damages which are based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of typical contractual obligations of the hotel. Typical contractual obligations are those obligations which make the proper execution of the contract possible in the first place and on the fulfillment of which the customer relies and may rely. A breach of duty by a legal representative or vicarious agent is equivalent to a breach of duty by the hotel. Further claims for damages, unless otherwise regulated in clause 9, are excluded. Should disruptions or defects in the hotel’s services occur, the hotel shall endeavor to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obliged to make reasonable efforts to remedy the disruption and minimize any possible damage. In addition, the customer is obliged to inform the hotel in good time of the possibility of exceptionally high damages.
1. the hotel is obliged to provide the services ordered by the customer and promised by the hotel.
2. the customer is obliged to pay the agreed or applicable prices of the hotel for these and other services used. This also applies to services commissioned by the customer directly or via the hotel, which are provided by third parties and disbursed by the hotel. In particular, this also applies to claims by copyright collecting societies.
3. if a minimum turnover has been agreed and this is not achieved, the hotel may demand 60% of the difference as lost profit, unless the customer proves a lower loss or the hotel proves a higher loss.
4 The agreed prices include the taxes applicable at the time the contract is concluded. If the statutory value added tax changes after conclusion of the contract, the prices shall be adjusted accordingly. In the case of contracts with consumers, this shall only apply if the period between conclusion of the contract and fulfillment of the contract exceeds four months.
5. if payment on account has been agreed, payment must be made without deduction within ten days of receipt of the invoice, unless otherwise agreed.
6. the hotel is entitled to demand a reasonable advance payment or security deposit from the customer upon conclusion of the contract, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates may be agreed in text form in the contract. The statutory provisions shall apply if the customer is in default of payment.
7. in justified cases, e.g. if the customer is in arrears with payment or if the scope of the contract is extended, the hotel is entitled, even after conclusion of the contract up to the start of the event, to demand an advance payment or security deposit within the meaning of clause 3.6 above or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration.
8. the customer may only offset or set off an undisputed or legally binding claim against a claim of the hotel.
9. the customer agrees that the invoice may be sent to him electronically.
1. the customer may only unilaterally withdraw from the contract concluded with the hotel free of charge if a right to withdraw free of charge has been expressly agreed in the contract or if a statutory right to withdraw free of charge exists.
2. if the hotel and the customer have agreed on a date for a cost-free withdrawal from the contract, the customer may withdraw from the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer’s right of withdrawal expires if he does not exercise it in text form vis-à-vis the hotel by the agreed date.
3. if a right of withdrawal pursuant to 4.1 has not been agreed or has already expired and there is also no statutory right to withdraw from the contract free of charge, the hotel shall retain the claim to the agreed remuneration pursuant to clauses 3.3, 4.4, 4.5 and 4.6 despite non-utilization of the service. The hotel must offset the income from other rentals as well as the saved expenses. The expenses saved in each case can be calculated as a lump sum, in the case of individually listed rental prices in the amount of 10%, otherwise in accordance with clauses 3.3, 4.4, 4.5 and 4.6. The customer is free to prove that the claim did not arise or did not arise in the amount claimed. The hotel is at liberty to prove that a higher claim has arisen.
4. if the customer only withdraws from the 60th day before the date of the event, the hotel shall be entitled to charge 35% of the lost consumption turnover in addition to the agreed rental price (less any income or saved expenses pursuant to 4.3 sentence 2) and the services disbursed pursuant to clause 3.2 sentence 2 and/or an agreed minimum turnover pursuant to clause 3.3, 60% of the consumption turnover from the 30th day and 85% of the consumption turnover from the 10th day. In the case of events lasting several days, the first day of the event shall be decisive for the calculation of the deadline. The customer is at liberty to prove that the claim did not arise or did not arise in the amount claimed. The hotel is at liberty to prove that a higher claim has arisen.
5. the calculation of the consumption turnover is based on the formula: Agreed menu price plus drinks x number of participants. If no price has yet been agreed for the menu, the cheapest 3-course menu of the respective valid event offer shall be used as a basis. Drinks will be charged at one third of the menu price.
6. if a conference flat rate per participant has been agreed, the hotel is entitled to charge 60% of the conference flat rate x agreed number of participants in the event of cancellation from the 60th day before the event date, 75% in the event of cancellation from the 30th day and 85% from the 10th day. In the case of events lasting several days, the first day of the event shall be decisive for the calculation of the deadline. The customer is at liberty to prove that the claim did not arise or did not arise in the required amount. The hotel is at liberty to prove that a higher claim has arisen.
1. if it has been agreed that the customer can withdraw from the contract free of charge within a certain period of time, the hotel is entitled to withdraw from the contract during this period if there are inquiries from other customers regarding the contractually booked event rooms and the customer does not waive his right of withdrawal upon inquiry by the hotel within a reasonable period of time. This shall apply accordingly if an option is granted, if other inquiries have been received and the customer is not prepared to make a firm booking when asked by the hotel within a reasonable period of time.
2. if an advance payment or security deposit agreed or demanded in accordance with clause 3.6 and/or clause 3.7 is not made even after a reasonable grace period set by the hotel has expired, the hotel shall also be entitled to withdraw from the contract.
3. furthermore, the hotel is entitled to withdraw from the contract extraordinarily for an objectively justified reason, in particular if
– force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;
– events or rooms are culpably booked with misleading or false information or concealment of material facts; material facts may include the identity of the customer, the ability to pay or the purpose of the stay;
– the hotel has reasonable grounds to believe that the event may jeopardize the smooth operation of the business, the security or the reputation of the hotel in public, without this being attributable to the hotel’s sphere of control or organization; – the purpose or occasion of the event is unlawful; – there is a breach of Section 1.2. organizational area of the hotel;
– the purpose or occasion of the event is unlawful;
– there is a violation of Section 1.2.
4. the justified withdrawal of the hotel does not justify a claim for damages by the customer. Should the hotel have a claim for damages against the customer in the event of a withdrawal in accordance with the above Section 5.2 or 5.3, the hotel may charge a lump sum. Clauses 4.3 to 4.6 shall apply accordingly in this case.
1. an increase in the number of participants by more than 5% must be notified to the hotel no later than five working days before the start of the event; it requires the hotel’s consent, which shall be given in text form. Invoicing shall be based on the actual number of participants, but at least 95% of the agreed higher number of participants. If the actual number of participants is lower, the customer has the right to reduce the agreed price by the additional expenses saved due to the lower number of participants.
2. a reduction in the number of participants by more than 5% should be notified to the hotel in good time, at the latest five working days before the start of the event. Invoicing shall be based on the actual number of participants, but at least 95% of the ultimately agreed number of participants. Clause 6.1 sentence 3 applies accordingly.
3. if the number of participants is reduced by more than 10%, the hotel shall be entitled to exchange the confirmed rooms, taking into account any difference in the room rent, unless this is unreasonable for the customer.
4. if the agreed start or end times of the event are postponed and the hotel agrees to these deviations, the hotel may charge a reasonable amount for the additional readiness to perform, unless the hotel is at fault.
1. the customer may not bring food and drinks to events. Exceptions require an agreement in text form with the hotel. In such cases, a reasonable contribution to cover overheads will be charged.
1. insofar as the hotel procures technical facilities, connections and/or other equipment from third parties for the customer at the customer’s request, it shall act in the name of, on behalf of and for the account of the customer.
The customer shall be liable for the careful handling and proper return of the items. The customer shall indemnify the hotel against all claims by third parties arising from the provision of such items.
2. the use of the customer’s own electrical equipment using the hotel’s electricity network requires the hotel’s consent. Any faults or damage to the hotel’s technical equipment caused by the use of such equipment shall be borne by the customer, unless the hotel is responsible for them. The hotel may record and charge a flat rate for the electricity costs arising from the use of such equipment.
3. with the hotel’s consent, the customer is entitled to use his own telephone, fax and data transmission equipment. The hotel may charge a connection fee for this.
4. the customer must obtain any official permits required for the event in good time and at his own expense. He shall be responsible for compliance with public-law requirements and other regulations.
5. the customer is responsible for handling the formalities and settlements required in the context of copyright-relevant processes (e.g. music performance, film screening, streaming services) with the responsible institutions (e.g. GEMA).
6. faults in technical or other equipment provided by the hotel will be rectified immediately if possible. Payments may not be withheld or reduced insofar as the hotel is not responsible for these faults.
1. exhibits or other items, including personal items, are kept in the event rooms or in the hotel at the customer’s risk. The hotel accepts no liability for loss, destruction or damage, including for financial losses, except in cases of gross negligence or intent on the part of the hotel. Excluded from this are damages resulting from injury to life, limb or health. In addition, all cases in which safekeeping is a typical contractual obligation due to the circumstances of the individual case are excluded from this exemption from liability.
2. decoration material and other items brought in by the customer and their use must comply with fire protection requirements and official regulations. The hotel is entitled to demand official proof of this. If such proof is not provided, the hotel shall be entitled to remove any material already brought in at the customer’s expense. Due to possible damage, the installation and attachment of objects must be agreed with the hotel in advance.
3. exhibits or other items brought into the hotel must be removed immediately after the end of the event. If the customer fails to do so, the hotel may remove and store the items at the customer’s expense. If the items remain in the event room, the hotel may charge an appropriate compensation for use for the duration of the room being withheld.
1. if the customer is an entrepreneur, he is liable for all damage to buildings or inventory caused by event participants or visitors, employees, other third parties from his area or himself.
2. the hotel may require the customer to provide an appropriate security deposit, for example in the form of a credit card guarantee.
1. amendments and additions to the contract or these General Terms and Conditions should be made in text form. Unilateral amendments or additions by the customer are invalid.
2. if the customer is a merchant or a legal entity under public law, the exclusive place of jurisdiction is 26919 Brake. However, the hotel may also choose to sue the customer at the customer’s place of business. The same applies to customers who do not fall under sentence 1 if they do not have their registered office or place of residence in a member state of the EU.
3 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws or similar is excluded.
4. in accordance with the legal obligation, the hotel points out that the European Union has set up an online platform for the out-of-court settlement of consumer disputes (“ODR platform”):
http://ec.europa.eu/consumers/odr/
However, the hotel does not participate in dispute resolution proceedings before consumer arbitration boards.
5 Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.
1. upon entering the hotel’s own parking areas (hereinafter referred to as “parking area”), a rental agreement is concluded between the hotel and the tenant for the parking period requested by the tenant within the opening hours in accordance with these parking conditions.
2. neither guarding nor safekeeping are the subject of this contract. The hotel does not assume any custody or special duties of care for the items brought in by the tenant.
1. the renter is obliged to observe the care required in traffic. In particular, the special traffic rules and safety regulations posted in the parking area must be observed. Instructions of the hotel staff, which serve the security or concern the house right, are always to be followed immediately. In all other respects, the provisions of the StVO apply accordingly.
2. vehicles may only be parked within the marked parking spaces, but not on the parking spaces reserved for permanent users by signs. The hotel is entitled to take appropriate measures to relocate vehicles parked incorrectly or have them relocated at the tenant’s expense. The hotel may charge a lump sum for this; in this case, the tenant may prove that the costs were not incurred or are significantly lower than the lump sum.
3. the hotel is also entitled to remove the tenant’s vehicle from the parking area in the event of imminent danger.
4. every renter is advised to always lock his vehicle carefully after leaving it and not to leave any valuables behind.
1. you may only drive at walking pace in the parking area.
2. The following are not permitted in the parking area:
– smoking and the use of fire,
– the storage of fuels, fuel containers and flammable objects,
– the unnecessary running of engines,
– the parking of vehicles with leaking tanks or carburetors,
– refueling, repairing, washing, cleaning the interior of vehicles,
– the draining of cooling water, fuels or oils,
– the distribution of advertising material.
3. the parking area may only be used for the purpose of parking, loading, unloading and collecting vehicles.
4. the tenant must immediately remove any soiling caused by him.
1. the hotel shall only be liable for damages that are proven to have been caused by it or its vicarious agents intentionally or through gross negligence. This limitation of liability shall not apply in the event of injury to life, limb or health or in the event of a breach of material contractual obligations.
2. the lessee is obliged to notify the hotel immediately of any damage to his vehicle.
3. the hotel excludes any liability for damage caused by other renters or other third parties. This applies in particular to damage, destruction or theft of the parked vehicle or movable/installed objects from the vehicle or objects attached to or on the vehicle.
4. if the tenant is a hotel guest and the hotel takes over the parking or collection of the vehicle at the request of the tenant, this does not constitute a safekeeping contract or a duty of supervision, as this is merely a courtesy on the part of the hotel towards the guest. Damage caused to other vehicles or property shall be settled via the motor vehicle liability insurance of the lessee/vehicle owner. Furthermore, the hotel and the driver commissioned by the hotel shall not be liable for any damage caused directly to the renter’s vehicle or for any financial disadvantages in connection with the settlement of the damage to the other vehicles or property via the renter’s/vehicle owner’s motor vehicle liability insurance (deductibles, premium increases, etc.), unless the driver commissioned by the hotel caused the damage intentionally or through gross negligence.
1. the lessee shall be liable for damage culpably caused to the hotel by himself or by his vicarious agents, his representatives or accompanying persons. He is obliged to report such damage to the hotel without being asked to do so before leaving the parking area.
2. the tenant is liable for the cleaning costs in the event of soiling of the parking area caused by him in accordance with section 3.2.
1. the hotel is entitled to a right of retention and legal lien on the lessee’s vehicle due to its claims arising from the rental contract.
2. the hotel is entitled to remove and/or dispose of vehicles or trailers without registration plates if the lessee/vehicle owner has been threatened with this in advance and has not complied with the request to remove the vehicle within a reasonable period of time set by the hotel. Such a threat and request shall not be required if the lessee/vehicle owner could not be identified even after reasonable measures had been taken. The lessee/vehicle owner shall be entitled to any proceeds from the sale less the costs incurred and the parking fee accrued up to the time of removal of the vehicle.
3. without prejudice to the rights under clause 7.1 and clause 7.2, the tenant is liable to the hotel for all costs incurred